Virtual Phone Services

As a small business owner, what do you need in your phone system or service?

I recommend Ring Central's virtual phone services. Here's why:

Reliability: When someone wants to call you, you've got to get that call. Toll-Free Number: Although land line and mobile phones have diminished the cost of long distance, a toll-free number still sends the message that you want to talk to your customers, and you'll do it on your own dime. Local Number: Having both a local number and a toll-free number is the standard. Voicemail: If you can't pick up, having voicemail is expected. It lets the customer know you can handle their needs. Fax: Sending and receiving faxes may at first seem unneeded with all the other forms of communication available. You need it. You need it so you can offer and sign contracts. You need it because some customer's needs will be met better if you have a fax. Extensions: Even a small business of 10 to 20 employees needs extensions. People buy people, not stuff. Much of your business will happen because of the relationships you and your employees develop one-on-one with customers. If you've got more than one person, give your customers the ability to reach the person they need.

Marketing Strategy
Your phone system is part of your marketing strategy. Marketing is the entire image your company presents. Your phone system is part of that presentation. You do so much work to get customers to call you, a bad impression cannot be afforded. When a customer calls you with new business, there is one thing on their mind: Are you the right one to meet their need? If your phone doesn't give the impression of a professional, you will lose credibility. It could cost you a sale.

Customer Service
What is the most important phone call that you will ever receive? When a customer has a problem. Word of mouth is the best form of advertising, even in this technology age. It works both ways, more so when it is negative. If a customer has a problem, you've got to get that call or that message. Customer service is also part of your marketing strategy.

Why Virtual?
Virtual phone services do not require any system hardware; they can be activated instantly with your existing phones. Best of all, RingCentral gives you all this for free during your trial. This way you can test it out before making the final decision for meeting your virtual phone service need.